Danish Speaking Customer Service for One of the Big Five IT Companies - Athens

Join a dynamic team at Patrique Mercier Recruitment JP and elevate your career in the vibrant city of Athens as a Danish-speaking Customer Service Representative for one of the Big Five IT companies! This exciting opportunity allows you to bring your language skills to a global stage while engaging with cutting-edge technology. In this role, you will provide top-tier support to Danish-speaking customers, helping them navigate various inquiries and issues related to IT services and solutions. If you are passionate about technology and customer support, and are ready to make a significant impact, this is the perfect fit for you!

Responsibilities

• Deliver exceptional customer service to Danish-speaking clients through phone, email, and chat.
• Address and resolve customer inquiries and issues efficiently and professionally.
• Maintain in-depth knowledge of the IT company’s products and services to assist customers effectively.
• Document customer interactions accurately in the company’s CRM system.
• Collaborate with team members to enhance service quality and improve overall customer satisfaction.
• Participate in training and team meetings to keep abreast of new products and policies.
• Provide feedback on customer service processes and suggest areas for improvement.

Requirements

• Fluent in Danish, both written and spoken; proficiency in English is required.
• Strong communication and interpersonal skills dedicated to customer satisfaction.
• Ability to thrive in a fast-paced and dynamic environment.
• Excellent problem-solving capabilities and attention to detail.
• Previous experience in customer service, particularly in the tech sector, is preferred.
• Familiarity with CRM systems and IT support tools is a plus.
• A positive attitude, adaptability, and eagerness to embrace new challenges in a multicultural setting.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )