Store Manager (m/f/x) Hamburg Überseequartier in Full Time

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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

People

• Managing, developing and coaching of the Assistant Managers and employees, including conducting career and employee appraisals
• Recording sick notes for your own team 
• Induction of new employees and organization of training courses
• Implementation of the floor management
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA
• Responsibility for recruitment and recruitment strategies 

Commercial Performance

• Full responsibility for achieving monthly and annual sales targets including year-on-year sales growth
• Analysis of common retail key figures such as IPT, AVB, Conversation Rate and Market Shares and derivation of sales activities to continuously increase store performance
• Development of sales potential
• Ensuring flawless visual merchandising standards, including the timely implementation of updates and animations
• Ensuring order and cleanliness on the sales floor
• Creating and communicating recaps and reports to internal interfaces
• Track and ensure profitability of store

Client Experience

• Ensure excellent Sephora customer service and team focus on the customer
• Evaluate customer feedback and derive measures to improve customer service
• Ensure that we regularly surprise our customers

Operations

• Create the staff schedule
• Creating the daily staff deployment plan and coordinating employees on the store floor (zoning)
• Implementation of inventories to ensure optimum availability of goods
• Complete goods management, from receipt to proper storage, write-offs, returns and tester management
• Full responsibility for the proper opening and closing of the store, including cash register closing
• Reporting and tracking of maintenance and merchandise issues
• Responsible for store operating according to Sephora Audit rules

Additional tasks

• Participation in retail projects in cooperation with the Area Managers 
• Foster a good relationship with our partners
• Additional tasks related to the daily business

KPIs

• Customer satisfaction & feedback
• Staff productivity & engagement
• Stock availability & replenishment efficiency
• Compliance with operational routines
• Turnover vs. targets
• Development of the category
• Control of retail key figures such as MS, IPT, AVB, CR, number of services
• Inventory on schedule
• Sickness quote & employee turnover

Do not hesitate to apply if you have…

Personal Skills

• Strong leadership and coaching skills 
• Customer-focused and business-driven mindset 
• Reliable, hands-on, and solution-oriented 
• Excellent communication and delegation abilities 
• Positive attitude and ability to inspire others 
• Structured work ethic 

Experience & Technical Skills

• Completed studies or completed training, ideally in retail 
• At least 4-5 years of experience in retail, preferably in the beauty sector 
• Previous management and team leadership experience and emphatic management style is required 
• Enjoy dealing with customers and developing employees
• Analytical and commercial working methods 
• Strong hands-on mentality and presence on the floor 
• Basic knowledge of SAP and Excel an advantage 
• Good knowledge in English and native language of the country

Being LVMH

• Acts people oriented 
• Shows creativity and drives innovation 
• Strives for excellence 
• Entrepreneurial spirit & mindset 

Here, you will find: 

• Rewarding Compensation , that reflects your value - with an attractive salary package designed to recognize your skills and dedication.
• Generous time off , so you can recharge, explore and live fully - because true performance comes from balance and well-being. 
• A 4-day workweek , because balance fuels brilliance. 
• Benefits that empower . From staff discounts to fitness partnerships, supporting your lifestyle both inside and outside of work. 
• Security for the future . Through a robust company pension plan that invests in your long-term peace of mind. 
• Growth that empowers . Through a culture of continuous learning, supported by dedicated trainings and further education opportunities, that help you grow personally, advance professionally and stay ahead in your field.
• Community , in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment , learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfillment . From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

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