Workplace Operation Manager

Haiilo is a leading employee communications and engagement platform empowering more than 1,000 organizations globally to connect and align their workforces. Our solutions streamline internal communication, elevate employee advocacy, and reinforce company culture. We’re a fast-growing, international company headquartered in Hamburg, with offices in Manchester, Helsinki, London, and Atlanta.

As we continue scaling globally, we’re looking for an experienced IT Administrator based in our Hamburg office to help us maintain and evolve our internal IT systems with a focus on operational excellence, strong problem solving skills, a people first mindset, and security at the core. 

You’ll be the go-to support for local employees in Hamburg while contributing to IT operations across our international offices. You’ll work in a Mac-first environment, supporting day-to-day IT needs, managing IT onboarding/offboarding, maintaining SaaS tools and hardware, and ensuring our office and network infrastructure runs smoothly. This role combines IT support with process automation and continuous improvement.

Who we're looking for

• 3+ years of experience in IT operations, ideally in a SaaS or fast-moving tech environment
• Strong expertise with macOS, and a solid grasp of Windows environments
• Hands-on experience with our core stack: Kandji, Intune, Okta, 1Password, Freshservice, Google Workspace, Slack, Zoom
• A security-first mindset and familiarity with frameworks like ISO 27001 or SOC 2
• Confident troubleshooting, proactive support attitude, and excellent communication in English
• Bonus: Scripting skills (Bash, PowerShell, or Python) and/or German language proficiency

Nice to have: 

• Experience with ZTNA, VPN alternatives, or modern remote access tools
• Interest in vendor management and contract renewals
• Passion for scaling IT systems and creating great employee experiences

Your tasks

• Deliver hands-on IT support in our Hamburg office and remotely, covering onboarding/offboarding, device setup, troubleshooting, and hardware (printers, AV, networking)
• Manage and optimize Kandji (macOS) and Intune (Windows) MDM systems in line with CIS compliance standards
• Maintain and improve local office infrastructure, including Wi-Fi, network devices, and meeting room tech
• Use Freshservice and Jira to manage tickets, implement ITSM best practices, and ensure great service across the lifecycle
• Collaborate on IT asset management, compliance tracking, and cost control initiatives
• Support internal events and act as the go-to contact for smooth IT logistics in Hamburg