Deskside Technician

BCIC Swiss GmbH | Best Connect International Company is looking for a "Deskside Technician" (full time on-site)" in Germany .

· Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs

· Resolve incidents and problems associated with EUC equipment

· Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

· Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

· Provide repair and maintenance for mobile devices

· Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

· Provide software break/fix services and replacement of non-warranty assets for end users

· Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

· Provide warranty and break/fix support for networked printers and scanners

· Configure and support end users on mobile computing platforms

· Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc

· Create, change and remove printer configurations and queues based on requests and in accordance with SLAs

· Provide on-site hardware support for general troubleshooting and problems for end user computing technologies

· Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

· Utilize problem management database and systems to track and report on customer calls and requests.

· Communicate technical information to technical and non-technical team and customers.

· Deskside support services as required.

Requirements :
1)Must hold a valid work permit in Germany.
2) Several years of professional experience in the field of IT support .
3) English & local language Minimum B2 level needed.

Salary - Negotiable

Apply now - [email protected]