Guest Relations Working Student(m/w/d)

Big Mamma is a Franco-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.
Our mission? To share the warm ambience of the finest places in the Italian tradition by creating unique, joy-filled moments for our guests.

We are looking for a Guest Relations Werkstudent / Working Student (m/f/d) for our restaurant Edmondo in Hamburg 🍋, passionate about hospitality, communication, and delivering an exceptional guest experience.

What we offer:

💼 6-month renewable contract (dependent on valid student status)
🕐 20 hours per week, distributed over 5 days
🍲 Meal on shift
🍕 Employee discount at all Big Mamma restaurants
🌍 Numerous career opportunities and internal mobility across Europe

Your Mission:

✨ Be the first point of contact for many of our guests, ensuring a warm, professional, and unforgettable experience from their first interaction.
📧 Manage the restaurant’s email inbox : handle reservations, guest inquiries, and special requests with kindness and precision.
🤝 Coordinate with the service and management teams to ensure smooth communication and perfect guest experiences.
💬 Support the management of guest feedback (emails, Google reviews, social media messages).
🎉 Assist in maintaining guest records and preparing guest notes for special occasions and VIPs.
⭐️Contribute to Edmondo’s reputation for exceptional Italian hospitality through consistent, high-quality communication.

Join us if:

💬 You have excellent communication skills in German and English (spoken and written).
🧠 You’re organized, detail-oriented , and love multitasking.
🌟 You’re confident, professional , and service-oriented, with a sunny personality.
🍝 You’re enthusiastic about gastronomy, fine dining, and guest experience .
💻 Familiarity with digital tools (email, reservation systems, etc.) is a plus.

BIG MAMMA is an equal opportunity employer.
Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age, or any other characteristic protected by law.

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