Project & Client Operations Manager (on-site Hamburg - not remote)

Permanent employee, Full-time · Hamburg

We’re looking for a Project & Client Operations Manager who operates at the core of the agency, running projects, working closely with clients, and turning that proximity into new business.

You’ll be deeply involved in the day-to-day, managing projects end-to-end, understanding the work at a granular level, and using that insight to spot and create opportunities. From there, you’ll actively drive both inbound and outbound efforts, build outreach that actually converts, and grow relationships into long-term partnerships.

You bring clarity to complex moving parts and conversations

You keep projects, people, and opportunities moving forward

You understand how great work, strong relationships, and smart follow-ups drive growth

Aufgaben

• Manage and coordinate projects across teams, timelines, and deliverables
• Act as a central point of contact for client communication and coordination
• Identify opportunities within existing and new client interactions
• Support and help drive new business activities and outreach follow-ups
• Prepare proposals, presentations, and pitch materials
• Plan, organize, and moderate meetings, workshops, and presentations
• Track conversations, next steps, and opportunities across clients and leads
• Align internal teams (creative, strategy, tech) and ensure smooth collaboration
• Support the development of long-term client relationships and partnerships
• Help structure and maintain pipelines, contacts, and opportunity tracking

Qualifikation

• Experience in project management, account management, business development, or similar roles
• Strong organizational and communication skills
• A proactive, structured, and commercially aware mindset
• Ability to manage multiple projects and stakeholders simultaneously
• Experience in agency, digital, marketing, or consulting environments is a plus
• Confidence in client interaction and presentation settings
• Understanding of how projects and new business connect and influence each other
• Fluent German and English

Your Superpowers

Project Flow | You manage projects end-to-end, aligning timelines, teams, and deliverables.

Client Connection | You build trusted relationships, act as a key contact, and keep communication clear and proactive.

Growth Awareness | You recognize opportunities within conversations and projects, and help turn them into concrete next steps.

Operational Structure | You bring order to workflows, pipelines, and communication — internally and externally.

Pitch & Presentation | You prepare compelling presentations and help shape proposals that win new business.

Benefits

• An exciting and diverse, international team with many exciting projects and international customers
• A central role combining project ownership, client interaction, and business growth
• Direct impact on how we run projects and win new clients
• Close collaboration with strategy, creative, and leadership
• A relaxed work environment with short decision-making processes
• A young company opportunity package with room to grow
• Dog-friendly office environment, with quite a gang

oktopods is a multi-disciplinary digital age creative wonder house.

We take brands to the next level, with smart marketing, cutting-edge tech. Creating experiences that excite people and help brands grow. With the right mix of strategy, technology and ideas, we make communication impactful.

Wanna make waves with us? Send us your portfolio, reel or latest creative experiments. We can’t wait to see what you got.

Join us to transform client visions into stunning, functional web experiences.