Customer Service Manager (d/m/w) AIRBUS

As Customer Service Manager (d/m/w) at Airbus, you will lead and contribute to key projects in the Transformation & Digital team, critical for business success. Located in Hamburg Finkenwerder, this role offers the unique opportunity to work on impactful cross-functional initiatives, where dynamic collaboration and innovation are essential. Your contributions will drive process improvements and ensure the delivery of strategic project milestones. This position is ideal for professionals who excel at leading multi-disciplinary, international teams in matrix organizations while managing risks and opportunities effectively.

• Lead and contribute to cross-functional projects within the department's portfolio.
• Define, implement, and oversee project team structures through various phases.
• Ensure comprehensive project planning with solid business case development and milestone delivery.
• Conduct risk and opportunity management for all assigned projects.
• Prepare and present decision-making dossiers to Management and leadership.
• Implement lessons learned to continuously improve processes and simplify workflows.
• Ensure regular communication with stakeholders about project progress, challenges, and risks.

We are looking for experienced Project Management Professionals with a proven track record in successfully delivering projects in dynamic, collaborative environments. This role in Hamburg Finkenwerder calls for a candidate with strong analytical skills, an ability to self-organize under pressure, and excellent communication capabilities. Solid technical expertise and intercultural competence are essential for success.

• Bachelor’s degree in Engineering, Business Informatics, International Management, Business Administration, or equivalent.
• 4 years of experience in customer service, stakeholder management, and general project management.
• 2 years of project leadership experience.
• Proficiency in SAP, Google Workspace, and Change Management tools.
• Working knowledge in process management, risk management, and portfolio finance.
• Business fluent in English.
• Ability to work with multi-disciplinary, international teams and manage projects autonomously.
• Willingness to travel ocasionally as part of project needs.

• A permanent employment contract.
• An above-average salary aligned with Equal Pay standards.
• A 35-hour work week promoting work-life harmony.
• Flexible handling of overtime through either compensation or payout options.
• Opportunities for permanent employment at Germany's largest aviation company.