Senior Technical Project/Process Manager (m/f/d) - Supply Tech Enabling (Merchant Integrations) - Hamburg (hybrid)

Job Description

We are currently looking for a skilled & passionate Technical Operations Analyst (m/f/d) to become part of our Supply Tech Enabling Team within our Supply Tech Unit at ABOUT YOU.

You will take end-to-end ownership of a business model cluster (e.g., wholesale or dropshipping). Your mission is to ensure the technical and operational stability of its processes while proactively shaping and improving the system for the future. 

You will lead incident handling, root cause analysis, and drive process improvements in close collaboration with both business and tech teams.

What you will do:

• Own the operational excellence of your business model cluster, covering the entire data flow from product and pricing to orders and shipments
• Perform hands-on incident handling and investigate bugs to pinpoint their root cause
• Clearly communicate your findings and suggested solutions to the relevant application teams
• Proactively leverage insights from investigations to drive the analysis and implementation of long-term preventative measures and shape system improvements
• Contribute to E2E testing strategies for critical initiatives, ensuring comprehensive coverage and high-quality deployments
• Own the process for bug lifecycle management, turning a reactive process into a continuous driver of operational excellence
• Collaborate with other Technical Process Owners to share best practices and help align improvements across different business models
• Lots of space for your own ideas and creations, flat hierarchies and very short decision-making processes

Who you are:

• 3+ years of experience in a tech-business interface role (e.g., Process Owner, Technical PM, Business Analyst, QA)
• Strong communication and stakeholder management skills, with the ability to explain complex technical issues 
• Advanced SQL skills and proficient database knowledge 
• Hands-on experience in incident handling, root cause analysis, and a solid understanding of system integrations, APIs, data flows, logs, and payloads
• Proficient with Postman or similar API testing tools
• Good communication skills (especially English)
• Solution-oriented and out-of-the-box thinking 
• Analytical and efficient way of thinking
• Proactive mindset and a strong sense of ownership
• Eagerness to learn and develop a fast understanding of complex tasks with many variables and high complexity variables and high complexity

Nice to have: 

• experienced with middlewares
• experience in eCommerce

Benefits: 

• Hybrid working

• Fresh fruit every day

• Sports courses

• Free access to code.talks

• Exclusive employee discounts

• Free drinks

• Language courses

• Laracast account for free

• Company parties

• Help in the relocation process

• Mobility subsidy

• State-of-the-art technology

• Central Location

• Flexible Working Hours

• Company pension

• Professional training

• Dog-friendly office

• AY Academy

• Feedback Culture

• Job Bikes

YOU ARE THE CORE OF ABOUT YOU

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health, and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair, and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents. :-)