Floor Manager (m/w/d)

Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 34 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland) and the United Arab Emirates (Dubai).

Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.

Join La Squadra: FLOOR MANAGER @ Hamburg 🇩🇪

Given the imminent development of Big Mamma projects – both national and international – we are looking for a Super Floor Manager (m/w/d) to join us in Hamburg to take the reins of " Edmondo " (Hohe Bleichen, 17) and lead the floor team with energy, precision, and a true sense of hospitality.

You’ll embody our core values of excellence, meritocracy, entrepreneurship, and authenticity in your day-to-day work. Reporting to the General Manager, your main areas of responsibility will include:

Main Responsibilities:

• Service Quality : Guarantee excellence, consistency, and speed of service in line with Big Mamma’s standards.

• Guest Experience : Supervise a warm and attentive welcome for all guests.

• Restaurant Performance : Optimize table turnover and ensure average spend meets set targets.

• Operational Flow : Ensure smooth daily operations on the floor.

• Hygiene : Maintain high cleanliness standards in the dining area.

• Cost Control : Identify ways to optimize labor costs related to front-of-house operations.

• Team Scheduling : Manage team rosters and shift planning.

• Stock Management : Oversee wine, dishware, and uniform inventory and orders.

• Cash Handling : Be responsible for the cash register.

• Equipment Maintenance : Ensure the proper upkeep of all front-of-house equipment.

Team Success:

• Recruitment : Approve new hires and oversee onboarding of new team members.

• Training : Lead daily training sessions and share the Big Mamma vision with your team.

• Team Cohesion : Foster a positive and inclusive work environment.

• Cross-Team Collaboration : Encourage strong coordination between kitchen, bar, and front-of-house teams.

• Partnership with Assistant Manager : Work side by side with your Assistant Manager at least once a week to ensure smooth service.

Our offer :

• Competitive salary

• Permanent contract - 42h/week with 2 days off consecutively

• A meal prepared daily with love by our Squadra and a discount in all our trattos.

• Numerous training and career opportunities

• Geographical mobility in Germany & Europe

• AND much more!

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.

#JoinBigMamma