Working Student - Technical Support Specialist (m/f/d)

1KOMMA5°

Want to build your tech career and help accelerate the energy transition?
The Branch Success Team is the operational heart of 1KOMMA5°, connecting our cutting-edge technology with our frontline installation teams. We are looking for a motivated and curious Working Student - Technical Support Specialist to join our mission in Berlin, Munich, or Hamburg.
This is a unique opportunity to get real-world experience in a fast-growing scale-up. You won't be making coffee; you'll be on the front lines, helping to solve real problems and ensuring our internal users can effectively use the Virtual Assembly Line —our proprietary suite of software that powers our field operations.

Become a part of our mission and learn about our Product & Tech

Deine Position

As a key member of our team, you'll get hands-on experience and play a vital role in our daily operations.

• Become a Tech Detective: Provide 1st and 2nd level support for our core sales and operations tech stack (including proprietary and third-party software). We'll teach you how to troubleshoot issues, investigate problems and find the root cause.
• Learn to Champion the User: You'll learn how to manage support tickets from start to finish. We'll show you what it means to take full ownership of a user's problem and collaborate with the team to deliver a great solution.
• Get Exposure to Product & Engineering: You'll be a bridge to our technical teams, learning how to document recurring issues and user feedback. You'll analyze patterns and work closely with our Product & Engineering teams to improve product quality and user experience.
• Support Our Growth: As you grow with us, you'll assist in key change management processes, helping to test new features and support our branches as we expand across Europe.

Dein Profil

You are a tech-savvy and empathetic problem-solver, eager to learn and make an impact.

• Your Studies: You are currently enrolled in a Bachelor's or Master's program, ideally in a field like Business Informatics, Computer Science, Business Administration with a tech focus, or a related area.
• Technical Curiosity: You have a genuine interest in how software works and enjoy figuring out technical problems. You're not afraid to dive into new tools and systems.
• A Problem-Solving Mindset: You approach challenges logically and are motivated to find not just a quick fix, but the right solution.
• Communication Skills : You have strong communication skills in both German and English (written and verbal, C1/C2). You can explain things clearly and patiently.

The following things are a plus, but not required:

• First experience with CRM systems (like Zoho) or other SaaS tools
• A basic understanding of how APIs or databases work
• Previous experience in a customer-facing role

Benefits

• You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
• With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
• Work with and learn from other super-smart colleagues
• You will enjoy direct contact with core decision-makers
• You will enjoy the best chances of entering full-time in one of Europe’s most thriving Scale-ups
• You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
• Benefits and discounts are yours with Futurebens