Customer Order Specialist (d/f/m) AIRBUS

Job Description:

We are seeking a motivated and detail-oriented Customer Order Specialist (d/f/m) to join our dynamic team. In this pivotal role, you will handle comprehensive customer order management responsibilities, ensuring a seamless and efficient experience for our international clientele in the aerospace and supply chain sectors. Based in Hamburg-Fuhlsbüttel, this position offers the opportunity to work within a collaborative Single Point of Contact (SPOC) setup alongside Customer Order Managers and Specialists. Your role will be instrumental in maintaining high standards of customer satisfaction in all aspects of material sourcing, delivery, and claims handling.

• You will be responsible for processing, administering, and managing material orders received from various customers, including airlines, maintenance and repair organizations (MROs), brokers, and others.
• You will facilitate material stock dispatch from global resources, such as warehouses, suppliers, and vendors.
• You will handle material sourcing from procurement teams and business partners while continuously monitoring and escalating issues when necessary.
• You will develop efficient solutions and make decisions to ensure on-time material delivery to meet customer expectations.
• You will clarify spares technical queries using technical documentation and/or by liaising with engineering departments.
• You will provide high-quality responses to customer inquiries related to materials and services, aiming for maximum customer satisfaction.
• You will organize and conduct regular account meetings with stakeholders, including Satair Account Directors, Airbus Customer Support Directors, and others.

Job Requirements:

We are looking for a candidate with strong analytical skills, excellent communication abilities, and a structured approach to achieving goals effectively. The ideal candidate will thrive in a fast-paced and customer-centric environment, demonstrating resilience and attention to detail in order to handle complex material orders and ensure customer satisfaction efficiently.

• You must have a Bachelor’s Degree, ideally in Business Administration, Supply Chain, or Logistics.
• You should have at least 2 years of professional experience in logistics or material procurement.
• You possess advanced knowledge of SAP and basic familiarity with Google Workspace.
• You have professional project management experience and skillsets.
• You are fluent in English, with negotiation-level proficiency.
• You demonstrate strong communication and interpersonal skills to engage with stakeholders across levels.
• You can work independently, in a structured and results-oriented manner, while maintaining composure under pressure.
• You are adept at building and maintaining strong business relationships.
• Applications are only accepted in English, and CVs older than three months will not be considered.

Compensation & Benefits:

We offer an attractive compensation package that goes beyond the basic salary, ensuring that you feel valued and comfortable in your role. Here’s what you can expect:

• A flexible 35-hour workweek with optional overtime opportunities.
• Equal Pay structure guaranteeing fair compensation.
• An unlimited employment contract ensuring long-term job security.
• Generous holiday allowance and Christmas bonuses.
• A supportive and inclusive workplace environment where diversity is appreciated.
• Opportunities for career development and continuous professional growth.