(Junior) Customer Success Manager (f/m/d)

At Front Row, we partner with leading brands to accelerate their ecommerce growth. We leverage our capabilities and proprietary technology to design, market, distribute and accelerate brands on a global scale. We’re continually cultivating functional areas of expertise and retaining the highest caliber of talent — while sharing knowledge and data, creating efficiencies, and looking at every aspect of our client’s business from a 360° perspective. We work effectively to give every client the hands-on support, niche knowledge, and first-access they need to win in the world’s most competitive commerce markets and make each of our six capabilities the first to act on the next big things.

We live for the exchange of energy between brands and audiences, you should too, and we’ve made it our mission to expand every brand’s market share and heart share. Because we believe every transaction has the potential to be transformational.

About our Business Intelligence Team

 
Our Business Intelligence Team partners closely with clients, crafting solutions that empower brands to make well-informed decisions spanning marketing, logistics, sales, and product management.

As a ( Junior) Customer Success Manager (f/m/d) at Front Row, you will be instrumental in ensuring our clients derive maximum value from our proprietary Business Intelligence (BI) platform, Catapult . Catapult empowers brands to make impactful decisions through real-time insights and market intelligence. Your role will involve understanding client needs, providing tailored support, and facilitating the effective use of our BI solutions to drive their e-commerce success. If you are motivated, proactive, and excited to help clients succeed, this role is perfect for you!

Employment Type: Full-Time 

Languages : German / English

How would you spend your time if you join us?

• You serve as the primary point of contact for clients, addressing inquiries and challenges related to our Catapult SaaS solution.
• You assist in the onboarding process, ensuring clients are well-versed in utilizing Catapult’s features to meet their business objectives.
• You work closely with internal teams, including sales, product development, and BI consultants, to enhance client satisfaction and retention.
• You collect and analyze client feedback to identify opportunities for platform improvements and additional training needs.
• You maintain clear and effective communication with clients in both German and English.
• You use CRM and project management tools (such as HubSpot, Office Workspace, and Asana) to track client interactions and manage tasks efficiently.

Requirements

Who Are You?

• You have a degree or training in business administration, marketing, IT, communication sciences, or a related field.
• You are bilingual in German / English and can clearly and effectively convey complex topics in both languages.
• You can understand customer needs and prioritize their success.
• You proactively identify challenges and develop effective solutions.
• You handle stressful situations and manage multiple priorities with a positive attitude.
• You are comfortable with change and quick to adjust to new situations.
• You have a basic grasp of SaaS products and cloud-based software to provide customer support.
• You have a familiarity with business intelligence platforms, such as Catapult, is a plus. Experience with HubSpot, Office Workspace, and Asana is a plus but not required.

Benefits

What's in it for you?

Imagine... 

✨ … gaining insights into a variety of businesses, from traditional German brands to fast-moving online pure players, working on exciting projects that shape the future of e-commerce.

🚀 … taking ownership of your own projects, growing professionally, and continuously developing your strengths with the Gallup StrengthsFinder – backed by an unlimited learning budget. 

🌍 … being part of a company where diversity and inclusion aren’t just values on paper but the foundation of our success. With over 30 nationalities, we thrive in a truly international environment. 

🤝 … collaborating with clients as trusted partners, working at eye level, and embracing a no-bullshit attitude – because we know what we’re doing and take pride in being thought leaders in our field. 

⏳ … having the flexibility to design your work-life balance with remote work options, flexible working hours, and the freedom to choose between 20 to 40 days of vacation per year. 

☀️ … working from abroad once a year at our Sunshine Office, combining productivity with inspiration from new surroundings. 

🎉 … enjoying regular afterworks, unforgettable team getaways, and a company culture where we genuinely enjoy working together – and it shows! 

🏢 … benefiting from a modern office in the heart of Hamburg, bike leasing, an attractive pension plan, and the HVV-Deutschland Ticket to get you where you need to be. 

💆 … having access to mental wellbeing support through OpenUp, a lunch allowance, and much more - because we care about your health and happiness. 

💡 Want to be part of this journey? Join us and shape the future with us!