Customer Success Manager (f/m/d)

Every great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them.

adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners’ business to the next level. Our unique ad unit Playtime has made us one of the fastest-growing ad platforms and top-ranking user acquisition sources for app publishers worldwide (ranked #1 for growth in the AppsFlyer Index). And that’s just the start: We’ve just launched our programmatic in-app platform to disrupt the status quo of mobile ad monetization. Again.

Home to an advanced tech stack , powerful financial backing from Bertelsmann, and a long-term growth mindset, adjoe is part of the applike group ecosystem. A hub of disruption and thought leadership in the app economy, with a driven and dynamic workforce to be reckoned with.

Be the next tech-driven, ambitious talent to join our growing teams!

Meet Your Team: Advertiser Accounts

As our Customer Success Manager and onboarding specialist you are part of the Advertiser Accounts Team in Germany and work in partnership with our Partnerships Teams across EMEA and the US. Guide our new Partners through the onboarding process and establish the first successful campaigns.

What You Will Do

• Drive the onboarding, retention, and overall success of our new partners
• Work in partnership with the sales team and our growth managers to guide new clients through the technical requirements of their implementation. Offer close support during the onboarding process through Slack and calls
• Provide proactive recommendations to optimize first campaigns and use of our platform
• Analyze KPIs related to the performance of your partners and take action accordingly
• Support your teammates in their day-to-day tasks
• Establish good relationships with your partners through day-to-day communication (Slack, Skype, emails, calls)
• Prepare reports and presentations for your partners
• Gather and communicate your partner’s needs internally with the right priorities, including technical troubleshooting.

Who You Are

• You have a minimum of 1-3 years experience in mobile user acquisition, success management, or account management in the ad tech space or a similar position (experience in the gaming industry is an advantage)
• You have an exceptional ability to communicate and foster new positive business relationships
• You understand the standard KPIs used in adtech (CPI, CPM, CPC, ARPDAU, etc.)
• You have outstanding communication skills (verbal and written), and you are fluent in English (other languages are a plus)
• You possess very good analytical skills
• You are mastering the Google Suite (especially Sheets & Slides)
• You have an output- and revenue-driven attitude
• You like to work in a fast-paced environment
• You enjoy a strong sense of ownership

Fuel for the Journey: Benefits to Support Your Ambitions

• Invest in Your Future : Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
• Easy Arrival to adjoe: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at adjoe in Hamburg? We support every ambition—from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
• Live Your Best Life, at Work and Beyond : We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
• Thrive Where You Work: Enjoy the Alster lake view from our central office with top notch equipment, fun open spaces, and a large variety of snacks and drinks.
• Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.