Customer Service Manager (d/m/w) AIRBUS

The role of Customer Service Manager (d/m/w) at Airbus in Hamburg Finkenwerder offers you the opportunity to take a leading position within the Transformation & Digital team of Customer Services Operations. This position involves leading and contributing to cross-functional projects, ensuring the delivery of complex initiatives, and guiding teams towards achieving significant organizational goals.

Key responsibilities include:

• Leading and contributing to transversal projects within the department’s project portfolio.
• Defining, implementing, and steering project teams/organizations throughout all phases, including cross-functional teams in matrix structures.
• Ensuring robust project planning, establishing business cases, and delivering milestones as per the defined plan and department’s standards.
• Maintaining active risk and opportunity management to secure project success.
• Preparing concise decision-making and review documentation for management presentations.
• Communicating project statuses, progress, and risks effectively to stakeholders.
• Integrating lessons learned and advocating simplification and optimization in processes.

To succeed as Customer Service Manager (d/m/w), you must possess outstanding analytical capabilities, robust organizational skills, and the ability to thrive under pressure. You should also excel in multi-tasking and maintaining composure in challenging timelines.

Requirements include:

• A Bachelor’s degree in Engineering, Information Systems, International Management, Business Administration, or related fields.
• 3 years of experience in stakeholder management, project leadership, and customer service.
• Proven expertise in project and process management, risk management, and change management.
• Comfortable working with tools like SAP, Google Workspace, and potentially Skywise.
• Negotiation-level English skills; German and French are advantageous.
• Demonstrated ability to work in multidisciplinary, international teams with professionalism and a collaborative spirit.
• Availability for occasional travel, around 4-6 times a year.

• A permanent contract ensuring job stability
• An above-average salary that aligns with equal pay principles
• A manageable 35-hour workweek for balanced professional and personal life
• Flexibility in handling extra work hours, with options for time off or monetary compensation
• Potential for long-term employment at one of Germany’s leading aviation companies