Senior Digital Customer Success Manager MEE - SAP LeanIX (f/m/d)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

 

This position is available for any SAP location in Germany

YOUR FUTURE ROLE

We are looking for an experienced Senior Digital Customer Success Manager to build and scale the Digital Customer Success capability for SAP LeanIX in the MEE region.

You will gradually take ownership of a broad customer portfolio and design a scalable, digital-first engagement model to drive adoption, value realization, renewals, and expansion. While establishing the foundation, processes, and playbooks for the Digital Customer Success motion, you will proactively manage a focused set of priority accounts and lead by example in delivering high-impact customer outcomes.

We are looking for a proactive professional to join our amazing, highly collaborative team. We pride ourselves on a culture of mutual support, where sharing best practices and helping each other win is at the heart of everything we do. You will thrive in this role if you're passionate about customer success, collaborative by nature, and excited to work in a fast-paced, digital-first environment.

If you enjoy building structures, working strategically while staying hands-on — this role is for you.

Your Responsibilities:

• Scalable Success Strategy: Design and implement a scalable Customer Success approach for SAP LeanIX mid-market customers in the MEE region

• Portfolio Orchestration: Manage a high-scale book of business balancing high-impact 1:1 engagement with scalable success programs

• Outcome Engineering: Develop and execute outcome-based success plans that align SAP LeanIX capabilities with customer business goals to drive measurable adoption, value realization and predictable renewals

• Account Ownership: Own the end-to-end journey for your portfolio, serving as a trusted advisor to customers and the definitive internal authority on their needs

• Risk Mitigation: Deploy data-driven strategies to identify early churn signals, proactively dismantling technical or organizational barriers to success

• Product Influence: Act as the ‘Voice of the Customer’ distilling field insights into actionable feedback for Product and Strategy teams to shape the future roadmap

• Growth & Advocacy: Partner with Sales to identify expansion opportunities and cultivate a network of customer advocates to secure references and success stories

YOUR PROFILE

• Professional Background: several years of experience in Customer Success, Consulting, or a similar customer-facing role in a high-growth SaaS/IT environment

• SaaS Savvy: A solid understanding of Cloud software and subscription-based business models

• Consultative Mindset: Exceptional communication and relationship-building skills, with the ability to influence and solve problems at all organizational levels

• Scale Mastery: Demonstrated ability to manage a large volume of accounts and stakeholders efficiently

• Advocacy Driven: A genuine drive to build long-term trust and turn successful customers into passionate brand advocates and storytellers

• The "Plus" Factors: Hands-on experience with Enterprise Architecture (EA), IT strategy, SAP LeanIX, or SAP Cloud ERP is a significant advantage

• Future-Ready: A passion for business transformation, Artificial Intelligence, and a commitment to continuous learning in a fast-evolving tech landscape

• Language Skills: Business fluency in both German and English (written and verbal) is essential for success in the MEE region

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448425 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Germany #LI-Hybrid

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