Germany Certification Business Support Advisor

RINA sucht derzeit für das Hamburger Büro eine/einen Germany Certification Business Support Advisor um den Bereich Zertifizierung in der Region Certification Europe Region Division zu unterstützen.

RINA is currently seeking a Germany Certification Business Support Advisor for its Hamburg office to support the certification department within the Certification Europe Region Division.

Mission

Die Stelle ist Teil des Customer Services und wird für die zugewiesenen Kunden als Hauptansprechpartner während der gesamten Vertragslaufzeit fungieren. Um dies zu gewährleisten, wurden spezifische Aufgaben und Verantwortlichkeiten festgelegt.

This role is part of Customer Services and involves serving as the primary point of contact for assigned clients throughout the entire contract period. Specific tasks and responsibilities have been defined to ensure this

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Key Accountabilities

• Planung und Überwachung von Audittätigkeiten einschließlich der Ablage von Auditdokumenten in einer speziellen Datenbank;
• Zuweisung von Aufgaben an (interne und externe) Auditoren, einschließlich Unterstützung bei Reisevorbereitungen;
• Vorbereitung von Zertifizierungsentscheidungen;
• Rechnungsstellung für Audits an Kunden und Rechnungsprüfung externer Auditoren;
• Überwachung von Zahlungseingängen einschließlich notwendiger Mahnungen;
• Erstellung von Angeboten für bestehende Kunden;
• Unterstützung der Vertriebsabteilung durch Terminabsprachen mit bestehenden und potenziellen Kunden;
• Registrierung von Interessenten/Angeboten/Verträgen in den RINA-Datenbanken;
• Sonstige Büroarbeiten, wie Bestellung von Büromaterial
• Registrierung der durchgeführten Tätigkeiten und der geleisteten Arbeitsstunden in den entsprechenden Datenbanken.

• Planning and monitoring audit activities, including filing audit documents in a dedicated database;
• Assigning tasks to (internal and external) auditors, including assisting with travel arrangements;
• Preparing certification decisions;
• Invoicing clients for audits and reviewing invoices from external auditors;
• Monitoring incoming payments, including sending necessary reminders;
• Preparing proposals for existing clients;
• Supporting the sales department by scheduling appointments with existing and potential clients;
• Registering leads, proposals, and contracts in the RINA databases;
• Other office tasks, such as ordering office supplies
• Recording of completed tasks and hours worked in the relevant databases

What we are looking for

• Ausbildung im kaufmännischen Bereich oder vergleichbare Qualifikation;
• Erste Berufserfahrungen bei der Kundenbetreuung, bevorzugt im Dienstleistungs- und Prüfsektor, vorzugsweise in einem internationalen Arbeitsumfeld;
• Fließende Beherrschung der deutschen und englischen Sprache ist ein Muss;
• Gute Computerkenntnisse insbesondere Microsoft Office-Anwendungen;
• Organisationstalent und Liebe zum Detail;
• Fähigkeit zur selbstständigen Arbeit und ausgezeichnete Teamfähigkeit;
• Fähigkeit, unter Druck zu arbeiten;
• Bereitschaft zu lernen und sich weiterzuentwickeln;

• Commercial training or comparable qualification;
• Initial professional experience in customer service, preferably in the service and testing sectors, ideally in an international work environment;
• Fluency in German and English is essential;
• Good computer skills, especially in Microsoft Office applications;
• Organizational talent and attention to detail;
• Ability to work independently and excellent teamwork skills;
• Ability to work under pressure;
• Willingness to learn and develop professionally;

Competencies

• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

With over 5,800 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project’s technical, environmental and safety - and sometimes also economic and financial - sustainability.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. It is the policy of RINA to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy) national origin, age, disabilities, marital status, sexual orientation, genetics, military status, disabled veterans, recently separated veterans, other protected veterans (veterans who served during a war or in a campaign or expedition for which a badge has been authorized), and Armed Forces service medal veteran, or any other characteristic protected by state or federal law. We are strongly committed to this policy and believe in the concept and spirit of the law.

RINA does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of RINA without a prior written search agreement will be considered unsolicited and the property of RINA. Please, no phone calls or emails.

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