Revenue Manager

The Hoxton is coming to Hamburg!

The Hoxton’s second hotel in Germany is set to open in Hamburg, a city of stunning architecture criss-crossed by hundreds of canals and home to parks, cultural venues and a bustling gastronomic scene. Set as part of the exciting Alter Wall redevelopment project, The Hoxton, Hamburg will feature 188 bedrooms of varying sizes, a large lobby bar and ground floor restaurant, a beautiful rooftop restaurant and The Apartment - The Hoxton’s signature meeting and event space.

We are looking for a Revenue Manager to join our team at The Hoxton, Hamburg.

Job Description

What you’ll do…

• Effectively incorporate the revenue management philosophy of exceeding our fair share from three key perspectives, Mind Share, Market Share, Channel Share, in all aspects of revenue management, sales, marketing, and operations.
• Chair the weekly revenue meeting for your assigned property(ies) to collaborate on revenue management, sales, and marketing strategy with the hotel and support teams. Ensure to understand the impact of decisions on operations and profitability.
• Support additional hotels within your assigned region with revenue/sales/marketing processes, systems management, pricing, strategy, and reporting.
• Regularly collaborate with General Manager and sales, brand and digital teams on high level strategy decisions across market segments and distribution channels.
• Ensure that our current systems and processes meet group requirements and are adjusted appropriately to support the business.
• Responsible for weekly, monthly, and ad-hoc data analysis and reporting.
• Identify and report on actions taken with regards to important trends (i.e. pace, group pace, booking window, booking channel, etc).
• Responsible for achieving room revenue goals (budget, RevPAR Index etc.) with a focus on profitability.
• Prepare annual hotel revenue budget and maintain ongoing results analysis.
• Prepare monthly forecasts with a daily breakdown of occupancy/rate and market segment mix along with ongoing results analysis.
• Monitor competitors’ products and revenue management practices. Also monitor new hotel development and local market demand generators.
• Maintain strong relationships with third-party partners including OTA market managers.
• Oversee channel management including rate loading and inventory management.
• Responsible for the continued usage and maintenance of the revenue management system.
• Responsible for forecast validation and daily interaction with system and the decisions produced, configuration and maintenance tasks related to the system.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You must be technically skilled with a strong understanding of systems and hotel operations. Opera Cloud or V5, IDeaS G3 RMS, and Travelclick CRS experience is preferred.
• 2-3 years’ minimum experience in revenue or seservations function is required. Experience in hotel openings and/or the Hamburg market is preferred although not required.
• You take ownership, solve problems, and make effective decisions.
• You are methodical and have a process-driven approach to tasks but are also flexible and calm especially in times of tight deadlines.

Additional Information

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.