Customer Service Agent - DP World’s Shipping Solutions...

Join a dedicated Shortsea customer service team in Hamburg, coordinating shipments, supporting clients, and ensuring smooth, high‑quality logistics every day.

On behalf of Multimodal Solutions (Shortsea), MARPRO Group is looking for a Customer Service Agent for the office in Hamburg. You will report to the Customer Service Supervisor and become part of an engaged team of 17 colleagues.

The job

As a Customer Service Agent in the Multimodal Solutions (Shortsea) team, you support customers throughout the entire shipment process - from bookings and documentation to coordination and delivery. You act as the main point of contact for your assigned customers, ensuring timely communication, accurate order handling, and smooth cargo flow across departments.

Working closely with colleagues in operations, inland transport, equipment, finance, and sales, you secure reliable service execution and proactively resolve any issues that may arise. In this role, you contribute directly to service quality and continuous improvements while gaining solid insight into multimodal logistics and shortsea shipping.

Professional qualifications

• Experience in customer service within logistics, shipping, or transport

• Understanding of transport and logistics processes

• Strong coordination skills with the ability to manage multiple bookings and tasks

• Confident user of relevant IT systems, booking platforms, and Microsoft Office tools

• Strong communication skills

Personal characteristics

• Accurate, structured, and attentive to detail, ensuring documentation is always correct

• Solution‑oriented and able to resolve operational challenges quickly and professionally

• Team‑oriented with strong engagement and commitment to shared goals

• Proactive and hands‑on, you pick up the phone, connect with customers, and keep processes moving

• Strong relationship builder who thrives in roles with direct customer interaction

• Resilient and positive under pressure, performing well in a fast‑paced environment where priorities shift

• Residing in Hamburg area, Germany with proficiency in both English and German

Shipping Solutions (formerly Unifeeder A/S) offers

• Open and trusting work environment

• International career and professional development opportunities

• 2 home office days per week

• Competitive base salary

• Paid Deutschlandticket

• Lunch vouchers

• Complimentary fresh fruits, coffee, tea, etc.

• Access to sport programs and discounts on memberships to select gym clubs and wellness facilities

Application

The recruitment process is handled by MARPRO Group. Please do not hesitate to contact MARPRO Group +49 151 5744 3733, should you have any questions regarding the positions or the recruitment process.

If you are interested in the position, please upload a motivated application and an updated CV via the application button. You will receive a confirmation email from us. Please check your spam folder, if you have not received the confirmation within 10 minutes after applying, to ensure future communication.

About Shipping Solutions & Multimodal Solutions:

Shipping Solutions (formerly Unifeeder A/S) & Multimodal Solutions (Shortsea) is a leading provider of custom end-to-end logistics and supply chain solutions, specializing in flexible and innovative intermodal, road, and warehousing services. As part of DP World, a leading enabler of global trade, we leverage global network to optimize efficiency and connectivity in freight transportation.

Operating across six continents with a team of over 125,000 employees, DP World leverages innovation across Ports and Terminals, Marine Services, Logistics, and Technology – creating smarter, more sustainable ways to trade, minimizing disruptions from the factory floor to the customer’s door.

Learn more at and .