Service Delivery Invoicing Officer (f/m/d)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

For our office in Hamburg we are recruiting a: Service Delivery Invoicing Officer (f/m/d)

Your role

The main role of the Service Delivery Invoicing Officer is to perform auto freighting, Audit and to ensure timely issuance of accurate invoices to customers. This function is
responsible for monitoring Not Invoiced Freight amounts (NIF) and `DDSM to be invoiced amounts (TBI) while complying with all Group processes and requirements.

Your responsibilities

• Performing Audit Checks (managing exceptions)
• Monitor and invoice Cross Payments
• Maintain Customer invoicing profile
• Issuing and sending invoices and credit notes
• Root Cause analysis of delayed invoices and Credit notes

You bring aboard

• Bachelor Degree or equivalent University Degree and/or Apprenticeship in shipping
• Strong Knowledge in Shipping (minimum 5 years of experience in liner shipping)
• Very good German and English language skills (written and spoken)
• Knowledge of legal and / or regulatory frame, of port / country regulations, risk management and incoterms knowledge
• Experience in Customer service / user support, Document management and archiving, Containers administrative management, Customer invoicing
• Excellent Communication Skills
• Basic proficiency with MS Office

We offer you

• A permanent employment contract: we want you to feel at home with us in the long term
• An attractive workplace in Hamburg city centre
• Varied work in a pleasant working environment
• Company supplementary health insurance and a company pension scheme
• Cashless meal allowance in the form of Pluxee restaurant vouchers
• Flexible working hours with time tracking
• Extensive further training opportunities of your choice on our e-learning platform
• Bicycle leasing with CMA CGM & BusinessBike
• Employer contribution towards local public transport (HVV-ProfiTicket)
• Employee benefits in the form of shopping discounts in many areas (e.g. travel, events, everyday household appliances)
• Recruitment bonus as part of an employee referral scheme
• Option to work remotely

If we have aroused your interest and your qualifications match the position requirements, we look forward to receiving your complete application documents (cover letter and CV).

Come along on CMA CGM’s adventure!