Senior Strategic Project Manager (m/f/d) Customer Quality - limited for 24 months

Job Description

The Senior Strategic Project Manager (m/f/d) is responsible for leading strategic, global transformation initiatives across the organization, from concept creation through execution and benefits realization. The role requires strong end-to-end ownership, cross-functional coordination, and the ability to translate strategy into scalable, high-impact delivery.

The incumbent will work closely with Head Office and regional leadership, IT, QSC, and GCC teams, ensuring alignment, transparency, and measurable business outcomes through disciplined execution and executive-level storytelling.

Responsibilities

Concept Development & Strategic Planning

• Translate HL 2030 strategic objectives into clear project concepts, frameworks, and execution roadmaps
• Continuously assess voice of customer insights, market trends, and competitive dynamics to shape and support strategic priorities

Project Execution, Rollout & Delivery

• Lead end-to-end project delivery, from planning and implementation through rollout and post-launch stabilization
• Partner with IT, Digital, Process Excellence, and other functional teams to deliver scalable and sustainable solutions

Stakeholder Management & Governance

• Drive alignment across diverse stakeholder groups through structured governance forums and engagement models
• Manage stakeholder expectations, resolve conflicts, and ensure timely, well-informed decision-making

Executive Communication & Reporting

• Create C-level-ready reporting and updates using Salesforce Analytics, Qlik Sense dashboards, and tailored stakeholder feedback
• Enable senior leadership to make data-driven decisions through concise, insight-focused communications across Head Office and Regions

Performance Tracking & Continuous Improvement

• Track KPIs, milestones, and benefits realization to ensure delivery of committed outcomes
• Lead performance management initiatives linked to the HL 2030 strategy, driving continuous progress

Team Leadership & Development

• Build, lead, and develop a team of project and program managers to deliver on the "Undisputed No. 1 for Quality" strategy
• Provide coaching and mentorship, supporting continuous improvement and professional development

Qualifications

Professional Experience

• 8+ years of experience in project or program management, preferably within complex, matrix organizations
• Proven track record in leading large-scale, cross-functional, or transformational initiatives
• Experience in shipping, logistics, or global service environments is an advantage

Core Competencies

• Strong conceptual thinking and structured problem-solving skills
• Excellent stakeholder management and influencing abilities, including at senior leadership levels
• Exceptional communication, storytelling, and presentation skills
• Ability to translate complex topics into clear, executive-level narratives
• High level of ownership, accountability, and execution focus
• Resilient, analytical, and outcome-oriented mindset with strong attention to detail

About Us

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU - including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.

About the Team

We offer:

• The opportunity to introduce solutions that you are individually convinced of, and to constantly take on fresh challenges with a distinguished level of responsibility
• Excellent career development opportunities, supported by a spacious range of training and development courses
• Competitive remuneration (13 salaries plus vacation pay) and various additional benefits with a financially healthy company
• A minimum of 28 days of vacation, flextime, capital-forming benefits, company pension plan
• Company restaurant with everyday fluctuating, great-quality dishes to choose from as well as coffee bar
• Centrally located between the main train station and Jungfernstieg as well as subsidized public transportation
• Blended work model: 3 days a week at our headquarters in the heart of Hamburg and 2 days a week of mobile work
• Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing

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