Account Manager

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an experienced and strategic account manager with a true 'service first' and analytical mindset? Does a challenging role in one of Europe's fastest-growing companies interest you? If so, then we'd love to chat!

Role Background

Our Account Management team lies at the heart and soul of Wolt, ensuring our existing restaurant partners and Wolt's success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As an Account Management at Wolt, you will be responsible for managing our largest SMB merchants, increasing the adoption of Wolt's products and driving their growth on the platform. In the role, you will drive commercial negotiations, manage cross-functional projects, close complex deals in a competitive landscape, analyze and synthesize large datasets and manage your portfolio with a consultative approach.

You're Excited About This Opportunity Because You Will…

• Leverage your business acumen and analytical abilities to raise the adoption of Wolt's products and services among the restaurant partners within your portfolio
• Drive complex commercial negotiations to strengthen the partnership with key restaurant partners, while meeting financial targets for these accounts.
• Constantly monitor your portfolio's performance, interpret complex data sets and provide data-driven consultancy to your partners
• Conduct periodic meetings, present business reviews and lead discussions with a consultative approach
• Work closely together with the Marketing team to plan and execute campaigns together with restaurant partners.
• Be an experienced presence and source of knowledge on the team, and help others level up through training and mentorship
• Actively monitor the competitive landscape and feedback loop to influence Wolt's product improvements.

What We Offer

• Cool office in Hamburg
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee, and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation

Our humble expectations

• 3-5 years experience in a client-facing, commercial role such as Account Management, Sales or Marketing positions.
• Commercial acumen with a consultative approach to client management: you understand the financial drivers of the industry and proactively identify opportunities that will ensure the growth of both your accounts while meeting the Wolt's KPIs and financial targets.
• Data-driven: Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI, SQL knowledge).
• Sales oriented mindset with strong (verbal and written) communication skills and passion for leading strategic conversations in a dynamic and competitive landscape.
• Good time-management skills with a problem-solving attitude
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• High sense of ownership and proactivity
• Microsoft Excel / Google Sheets knowledge
• Fluent in German and excellent English skills.

It's even a plus if you have…

• Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries
• Experience from working with a CRM system
• Experience with content creation, editing, or marketing
• Experience with Google Workspace

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.