Head of Client Success & Inside Sales (f/m/d)

At TRKKN, we are driven by the excitement of taking our client's data-driven businesses to new heights. As the leading European Google partner and reseller of Google Cloud & Google Marketing Platform, we act as a catalyst for cutting-edge digital marketing solutions. Our team is diverse, international, inspiring, and operates in a fast-growing digital & technological environment. This provides the ideal and dynamic work environment for individuals with a hunger for growth, responsibility, and the desire to shape their future. With Google in close proximity, the learning and development opportunities at TRKKN are limitless.

With over 25 nationalities, 20+ languages, and 240+ Trakkies on board, we’re taking our business global, and our story doesn't end here!

How will you make an impact: In this leadership role, you lead TRKKN's dual commercial growth and enablement engine: strategic Client Success (Account Management) and operational Inside Sales. You will guide and empower our team of Client Success Managers and Inside Sales Managers, bridging proactive client portfolio expansion (up-selling, cross-selling, retention) with robust back-office operations, contract lifecycle governance, and CRM data accuracy. Acting as a strategic driver between clients, consulting units, legal counsels, and partner ecosystems, you shape scalable processes across both local client relationships and multinational global accounts.

Your key responsibilities will include:

• Leadership & Team Empowerment: Lead, coach, and develop Client Success Managers and Inside Sales Managers. Foster individual growth, set clear performance benchmarks, and create an inspiring environment focused on accountability and service excellence.

• Commercial Growth & Portfolio Strategy: Drive sustainable revenue growth and client lifetime value through proactive up-selling, cross-selling, and churn prevention across our key client portfolio. Steer overarching account strategies, balancing local client partnerships with multinational, enterprise-level global alignment.

• Inside Sales & Contract Operations Governance: Oversee end-to-end commercial operations—including the complete contract lifecycle, credit checks, digital signature workflows, and partner licensing operations. Ensure tight interfaces with billing, delivery teams, and internal legal departments.

• CRM Data Integrity, Forecasting & Visibility: Establish and govern high standards of data hygiene in Salesforce as the single source of truth. Drive predictable revenue tracking, forecasting, and reporting for senior leadership, ensuring commercial and billing-relevant metrics align across systems.

• Operational Enablement & Process Scalability: Eliminate operational bottlenecks by developing scalable workflows, standardized contract templates, and best-practice frameworks across our tool stack (Salesforce, Asana, DocuSign, Google Workspace).

• Cross-Functional & Partner Alignment: Act as an executive liaison connecting Sales, Delivery Consultants, Legal, Billing/Finance, and key partner ecosystems (e.g., Google) to translate strategic initiatives into frictionless operational delivery.

The person we are looking for...

• Educational Background: Holds an academic degree in Business Administration, Marketing, Economics, Business Law, or a related field with strong affinity for tech and digital business models.

• Leadership Experience: Has a proven leadership track record in heading Client Success, Account Management, or Sales Operations teams within a fast-paced SaaS, digital consulting, or technology environment.

• Commercial & Operational Track Record: Demonstrates success in both driving strategic revenue growth (retention, up-selling, portfolio steering) and governing structured commercial back-office operations.

• Systems & Data Literacy: Has a strong command of enterprise CRM systems (particularly Salesforce) and modern workflow tooling (e.g., Asana, DocuSign, Google Workspace), with a passion for clean data governance and accurate revenue modeling.

• Strategic & Contractual Acumen: Possesses a solid understanding of commercial contracts, governance standards, and service delivery frameworks, paired with high business acumen and problem-solving skills.

• Stakeholder Management: Excels in communication, negotiation, and interpersonal skills to align senior client stakeholders, cross-functional internal units, and external tech partners.

• Language Proficiency: Is business fluent in English (both written and spoken, min. C1); fluent German (min. B2) is a plus.

Our benefits:

We empower you to take responsibility right from the start and provide you with an environment for enormous growth potential within the company and beyond your initial role. We see you as an important part of our success story - We grow with you, you grow with us!

In addition, you can expect:

• Competitive salary

• Knowledge sharing & company events

• Personal development plan & leadership training

• Hybrid work model

• Choose your own device

Do you identify with our DNA and want to gain more insights? We look forward to getting to know you! :)