GSC HEAD OF BUSINESS & PERFORMANCE MANAGEMENT

The Role Are you a forward-thinking leader who thrives on challenging the status quo, influencing senior stakeholders and driving meaningful business transformation? In this leadership role, you will play a key part in transforming how we measure, manage and improve performance across our global operations. You will shape our performance management framework, strengthen accountability and help embed a culture where transparency, continuous improvement and proactive decision-making are at the heart of everything we do. You will turn complex performance insights into clear priorities and actionable decisions. It’s an opportunity to influence how a global function operates, challenge established ways of working and make a lasting impact on business performance.

Principle Accountabilities

• Own and continuously develop the GSC (Global Supply Chain) performance management framework, including KPIs, targets, governance standards and annual objective-setting processes, ensuring consistency and alignment across functions.
• Champion a culture of performance transparency, accountability and continuous improvement, challenging existing practices and encouraging proactive identification and resolution of performance issues.
• Identify performance trends, risks and improvement opportunities, ensuring effective root cause analysis, corrective actions and forward-looking performance management.
• Partner with GSC functional leaders and senior executives to align priorities, challenge assumptions and translate complex performance information into clear, actionable recommendations.
• Oversee leadership forums, executive presentations and performance reviews, enabling informed decision-making and ensuring critical business topics receive appropriate attention.
• Foster collaboration, strengthen capabilities and drive consistent performance standards across GSC.

Skills and Experience Required

• Strong background in business performance management, KPI governance, operational excellence or large-scale performance improvement initiatives, ideally within a complex, global organisation.
• Ability to engage, influence and constructively challenge senior executives, build credibility across functions and drive alignment without direct authority.
• Experience leading teams and cross-functional transformation initiatives, with the confidence to challenge the status quo and drive sustainable behavioural change.
• Ability to interpret complex performance data, identify root causes and translate insights into actionable recommendations.
• Excellent communication, presentation and executive storytelling skills.
• Strong problem-solving capabilities, sound judgement and the ability to anticipate challenges, manage competing priorities and drive continuous improvement.

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at [email protected] to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference. As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.