Key Account Manager (m/w/d)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

In Hamburg, we have a total of just over 1500 employees at several contract logistics locations. You are responsible for the key account management.
This means:

Key responsibilities:

• Strategic development of the customer on a local level
• Management / Supervision of the sites in Hamburg, related to Change request offers, Offers for ad-hoc services and Management of major projects
• Weekly contact with Site Managers to know the status of the whole operation
• Follow up on complaints and contractual issues
• Contract/operations representation at client meetings and content creation (QBRs, projects, statistics, analysis, KPI revisions)
• Define and / or standardize processes and action plans from customer perspective (Germany & Global)
• Promote initiatives with key customer stakeholders (innovation day, site visits...)

Your profile:

• Successfully completed studies with a background in economics or logistics or comparable training
• 5 years of professional experience in the respective industry and logistics / transportation
• Experience with supply chain solutions in contract logistics
• Presentation and customer discussion skills
• Ability to work in a structured environment as well as to further develop a customer
• Management skills
• Use of distribution systems and key elements
• Ability to communicate across different hierarchical levels internally and externally
• Coordinator between all stakeholders
• Good English and German language skills

What we offer:

• Flexible working hours and the option to work from home
• A permanent employment contract as well as individual development and career advancement opportunities within a growing, globally operating company
• A cross-departmental onboarding program with a dedicated point of contact
• A challenging and varied role
• A pleasant and collaborative working environment where employees of diverse backgrounds and orientations succeed together
• An attractive compensation package
• A subsidized company pension scheme and risk insurance
• 30 days of annual leave
• CEVA JobRad (company bike leasing)
• A wide range of attractive employee discounts (including Corporate Benefits and Pluxee Card)

As a global organization, and partof the CMA CGM group, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.