Functional Lead - Customer Portal (m/f/d)

Your role in our team

The Functional Lead for the Customer Portal is responsible for the end‑to‑end functional design and evolution of the portal. In this role, you ensure the portal supports the vision of seamlessly connecting customers and Körber through a radically simple digital experience. You act as the central interface between business stakeholders, customers, leadership, solution architecture, and global development teams.

Functional Ownership

• Serve as the single point of contact for the Customer Portal with end-to-end functional design responsibility

• Maintain and evolve the functional roadmap aligned with the overall product vision

• Represent the portal internally, ensuring clear communication and cross-functional alignment

Requirements & Collaboration

• Lead requirement discovery with business stakeholders and customers

• Translate needs into high‑quality feature requirements, aligned to the strategic roadmap and CRM dependencies

• Collaborate closely with internal stakeholders to shape scalable and sustainable solution designs

Delivery

• Coordinate and align with the development team to deliver features with clear goals, shared understanding, and consistent quality

• Drive the feature delivery process across sprints by providing precise requirement clarifications, managing scope and priorities, and resolving functional questions

• Proactively assess new feature ideas for functional and architectural implications (incl. CRM integration) to ensure feasibility, reduce risks, and avoid rework

Continuous Improvement

• Analyze feedback and usage data to identify improvements for usability and functionality

• Drive enhancements that simplify customer experience and strengthen adoption

Y our profile

• Strong functional and technical (Salesforce) background

• 5+ years of consulting experience with a dynamic, solution‑oriented mindset

• Proven ability to collaborate across global teams

• Experience facilitating technical and functional alignment

• Excellent communication skills and the ability to balance business and technical perspectives

Your benefits

• Thrive in an international, collaborative and fun work environment

• Meaningful and challenging responsibilities that make a difference in a fast-growing industry

• Diverse opportunities for further development

• Competitive compensation package

• Modern office, flexible working time and remote work option

Apply now and join our team!

Ready for your next step? Click on ‘ Apply now ’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e-mail to [email protected] . Mona-Julie Regina Ortel is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.