(Senior) Customer Success Manager (German-speaking)

Wunder Mobility builds the software that powers shared mobility worldwide. Our platform runs 2M+ rides every month, 30M daily API calls, and 20,000+ vehicles across Europe, the US, and Asia. Operators like Forest, Green Mobility, and Emmy rely on us every day. ‍ Why Join Us We’ve raised more than €100M over the last decade, gone through the tough restructuring phase, and are now profitable and focused. For our Customer Success team, this means joining a stable, growing company where your work directly influences how millions of people move in cities worldwide.

As a (Senior) Customer Success Manager, you’ll be at the heart of building long-term partnerships with our clients, helping them achieve measurable business results and grow on our platform. You’ll own the customer journey end-to-end — from onboarding through daily support, escalations, renewals, and growth. You’ll work with operators across Europe and beyond, ensuring they succeed with Wunder Mobility’s products while shaping the future of shared mobility. ‍

You'll own relationships with some of our most important customers, guiding them from onboarding through growth and renewal. The work is both strategic and hands-on: you'll align customer goals with our product roadmap, manage escalations, and act as the customer's advocate inside Wunder Mobility. You'll collaborate closely with Product & Engineering, Sales, and Finance to deliver a world-class customer experience and maximize the value our clients get from our software.

We're also investing heavily in AI tooling to make our CS team more effective. You'll be hands-on with these tools in your daily work and help shape how the team adopts them.

Tasks

What You'll Do

• Act as the main point of contact for our enterprise and growth accounts in German-speaking markets (and others).
• Drive customer onboarding, training, and adoption of our platform.
• Develop success plans and track business outcomes for each customer.
• Take full end-to-end ownership of customer tickets, escalations, and daily operations.
• Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell.
• Manage renewals and mitigate churn risks.
• Represent the customer voice internally, influencing product priorities.
• Lead QBRs and strategy workshops with client executives.
• Use AI tools in your daily work and contribute to how we use them across the CS team.

Requirements

What You Bring

• 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS.
• Track record of managing enterprise accounts and driving measurable outcomes.
• Strong understanding of SaaS metrics and customer lifecycle management.
• Excellent communication, presentation, and stakeholder management skills.
• Curiosity and openness toward AI tools. You don't need to be a technical builder, but you should be excited about using AI to do your job better.
• Minimum C1 German language skills and strong business English.
• Ability to collaborate across functions and cultures.
• A proactive, problem-solving mindset with high ownership.

Benefits

What You'll Get

• A stable, international career in a profitable and growing SaaS company.
• Direct impact: your work influences how millions of people move in cities worldwide.
• Work closely with founders and senior leadership in a high-trust environment with fast decision cycles.
• Hybrid/remote flexibility (3+2 model).
• 25 days of vacation plus workation options.
• Competitive compensation.