Strategic Project Manager (m/f/d) Customer Quality - limited for 24 months

Job Description

The Strategic Project Manager (m/f/d) is responsible for delivering and supporting strategic transformation initiatives across the organization, from concept development through execution and benefits realization. The role requires structured project ownership within a defined scope, strong cross-functional coordination, and the ability to translate strategic objectives into practical, high-quality project delivery.

The incumbent will work closely with Head Office teams, regional stakeholders, IT, QSC, and GCC, supporting alignment, transparency, and measurable business outcomes through disciplined execution and clear, structured communication. The role contributes to the delivery of the "Undisputed No. 1 for Quality" strategy.

Responsibilities

Concept Development & Project Planning

• Translate HL 2030 strategic objectives into clear project concepts, frameworks, and execution plans
• Analyze voice of customer insights, market trends, and competitive information to support project and strategy objectives

Project Execution, Rollout & Delivery

• Lead/support end-to-end project delivery within assigned scope, from planning and implementation through rollout and post-launch support
• Collaborate with IT, Digital, Process Excellence, and other functional teams to implement scalable and sustainable solutions

Stakeholder Management & Governance

• Contribute to structured governance forums, status meetings, and decision-preparation processes
• Manage day-to-day stakeholder communication, addressing issues and supporting alignment

Communication & Reporting

• Prepare and support C-level-ready updates and dashboards using Salesforce Analytics, Qlik Sense, and other reporting tools
• Communicate project progress, risks, and outcomes through clear, structured, and audience-appropriate messaging

Qualifications

Professional Experience

• 6+ years of experience in project management, preferably within complex, matrix organizations
• Experience delivering projects or workstreams within larger transformation initiatives
• Experience in shipping, logistics, or global service environments is an advantage

Core Competencies

• Strong analytical and structured problem-solving skills
• Effective stakeholder communication and collaboration abilities
• Strong written and verbal communication skills, including presentation preparation
• Ability to translate complex topics into clear, actionable project plans and updates
• High level of ownership, reliability, and execution focus
• Detail-oriented, resilient, and outcome-focused mindset

About Us

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU - including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.

About the Team

We offer:

• The opportunity to introduce solutions that you are individually convinced of, and to constantly take on fresh challenges with a distinguished level of responsibility
• Excellent career development opportunities, supported by a spacious range of training and development courses
• Competitive remuneration (13 salaries plus vacation pay) and various additional benefits with a financially healthy company
• A minimum of 28 days of vacation, flextime, capital-forming benefits, company pension plan
• Company restaurant with everyday fluctuating, great-quality dishes to choose from as well as coffee bar
• Centrally located between the main train station and Jungfernstieg as well as subsidized public transportation
• Blended work model: 3 days a week at our headquarters in the heart of Hamburg and 2 days a week of mobile work
• Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing

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